FREQUENTLY ASKED QUESTIONS AND ANSWERS ABOUT DELIVERY

What is the delivery time for my chosen gift?

After you have chosen your gift, it takes between 7-20 working days before your gift arrives at the agent. Newspaper subscriptions, hotel stays and delicacies can take longer as each distributor adapts the mailings according to their publishing schedule. If the delivery takes place to your department or office, there is information about which dates the gift will be delivered before you confirm your purchase. This usually takes place on two delivery occasions. If you are unsure, you can contact customer service for exact information about what applies to your card.

How do I know if my order has been registered?

When you place your order, you will always receive an order confirmation via email and there will also be your order number. The prerequisite is of course that you have entered the correct email address. If you are unsure whether your order has been processed, you can either 1 / Test and log in to the card again. If this is not possible, your order is registered. 2 / Track your package if you click on search package. There you can enter either order number. If there is a registered order, this will be announced on the page.

How am I informed about the status of my gift?

As soon as we have sent out your gift and the one that has arrived closest to the delivery point, a notification will be sent out via text message, email or letter. You can also go in and search for your package under the link search package. There is information about whether it is for treatment with us. If it has been sent to the delivery point, you can track the package with the shipment number.